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SHIPPING & DELIVERY POLICY

Direct Farm shall use reasonable endeavors to deliver Products of acceptable quality to the delivery address specified and keyed-in by the Customer but Direct Farm cannot guarantee any firm delivery time and Direct Farm shall not be liable for any delay in its delivery services, if the delay has been due to causes beyond the control of Direct Farm.

Your Order will be delivered to you via the service of a courier service company of our choice. At this juncture, delivery service is extended to Malaysia only.

For order placed before 12 noon, please allow seven (4) working days for Peninsular Malaysia and ten (10) working days for East Malaysia including Labuan for delivery from date of Direct Farm’s confirmation of acceptance of an Order within the aforesaid areas unless otherwise notified by Direct Farm.

If delivery to some locations is not possible, we may contact you to arrange for delivery to an alternative address.

Delivery Charges will be calculated based on the weight of the Order Delivery Location, per delivery per location.

Estimated Weight in kgDelivery Charges (*prices shown are subject to GST)
FromToFor delivery location – Peninsular Malaysia
0.010.5RM 6.9
0.5012RM 8.00
2.013RM 10.00
3.001 and aboveRM10.00 for the first 3kg and RM1.50 for every additional kg or any part thereof
For delivery location – Sarawak
0.010.5RM 8.50
0.511RM 12.00
1.012RM 20.00
2.013RM 35.00
3.001 and aboveRM35.00 for the first 3kg and
RM10.00 for every additional kg or any part thereof
For delivery location – Sabah & Labuan
0.010.5RM 9.00
0.511RM 14.00
1.012RM 25.00
2.013RM 40.00
3.001 and aboveRM 40.00 for the first 3kg and
RM10.00 for every additional kg or any part thereof

No delivery services shall be available on Sunday & public holidays.

Citycare reserves the right to withhold delivery of the Products to the Customer if it has any doubts whatsoever as to the Customer’s credit worthiness or insufficient identification.